The Lunsford Group’s outcome focused approach is proven, collaborative and sustainable.

Operational Process Management

 Services include:

  • Operational audits and reviews
  • Business process reengineering
  • Operational system and business workflow requirements mapping
  • Quality analytics and assurance planning
  • Outcomes and performance measures and analysis
  • Reporting and analytical modeling development – SLA/Metrics/Benchmarks/KPI/KPP
  • End user requirements capture and assurance
  • Functional areas of expertise:
    • Contact/Call Centers – Helpdesks, Customer Service and Sales
    • IT organizations
    • Logistics/Asset Management


Human Capital Management

Services include:

  • Workforce development for technology adoption
  • Training development and delivery
  • Impacts identification
  • Communications and outreach
  • Web content development
  • Leadership development
  • Conference and event planning
  • Program and project management
  • Knowledge management