The Lunsford Group’s outcome focused approach is proven, collaborative and sustainable.
Operational Process Management
Services include:
- Operational audits and reviews
- Business process reengineering
- Operational system and business workflow requirements mapping
- Quality analytics and assurance planning
- Outcomes and performance measures and analysis
- Reporting and analytical modeling development – SLA/Metrics/Benchmarks/KPI/KPP
- End user requirements capture and assurance
- Functional areas of expertise:
- Contact/Call Centers – Helpdesks, Customer Service and Sales
- IT organizations
- Logistics/Asset Management
Human Capital Management
Services include:
- Workforce development for technology adoption
- Training development and delivery
- Impacts identification
- Communications and outreach
- Web content development
- Leadership development
- Conference and event planning
- Program and project management
- Knowledge management
